top of page

Terms of Service

SubTrada Ltd - Terms of Service
Last updated: 09/08/2025

  1. Acceptance of these Terms
     

  • By creating an account, ticking any acceptance box, or using SubTrada, you agree to these Terms and the policies incorporated by reference (Privacy Notice, Cookies Notice, Acceptable Use, Verification & Content Authenticity). If you do not agree, do not use the service.
     

  • If you accept on behalf of a company, you confirm you are authorised to bind that company. These Terms are B2B only and not for consumers.
     

  1. Who we are
     

  • SubTrada Ltd, company number 16553027. Registered office: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE. Companies House
     

  1. What SubTrada is
     

  • SubTrada is a public B2B directory and tender-matching platform for commercial construction.
     

  • We facilitate discovery, verification and introductions. We are not a party to contracts between users and we do not guarantee tenders, awards, performance, or payment.
     

  1. Public profiles and your licence to us
     

  • The platform is public. Profile information you upload may be visible to users, non-users and search engines.
     

  • By uploading content (including business details, personnel contacts, website and socials, images, reviews, references, credit score badges/reports, insurance policies, accreditations, RIDDOR statistics, certificates), you grant SubTrada a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, index, publish and display that content to operate and promote the platform.
     

  • Do not upload personal information you do not want publicly visible. If you upload personal data about any individual, you confirm you have the necessary notices and authority to publish it.
     

  1. Truthfulness, authenticity and downloadable evidence
     

  • All information must be accurate, complete, and not misleading.
     

  • Photos must be of genuine site work performed by you. No stock, AI-generated, scraped or third-party images.
     

  • Reviews must be from real clients or contractors. We may contact reviewers and remove reviews we reasonably suspect are false or abusive.
     

  • References you provide may be contacted by us. You authorise that contact.
     

  • Insurance policies, accreditations, credit score reports or badges, and RIDDOR statistics must be up to date and, where applicable, uploaded as downloadable certificates for clients to view. You must promptly update expired documents.
     

  1. Verification, credit information and third-party data
     

  • We may verify information internally and via third-party providers. You consent to our use of such providers for checks on insurance, accreditations, sanctions or risk screening, and business credit information.
     

  • Third-party scores, reports and badges are provided “as is” by their providers and may change without notice. We do not warrant their accuracy or completeness. You must perform your own due diligence.
     

  • You must not copy, scrape, resell or misrepresent any third-party data or badges displayed on SubTrada.
     

  1. Tender integrity and fair use
     

  • Contractors must post genuine tenders with clear criteria and a real intent to award. Price-fishing and speculative data gathering are prohibited.
     

  • Subcontractors should only express interest where they reasonably meet criteria and capacity.
     

  • We may filter or limit expressions of interest to enforce stated criteria and quality thresholds.
     

  1. Prohibited conduct
     

  • Misrepresentation of identity, qualifications, financial standing, accreditations, insurance, project history or safety record (including RIDDOR).
     

  • Uploading unlawful, infringing, defamatory, confidential or invasive content, or content you are not authorised to publish.
     

  • Bypassing or obstructing verification, scraping, spamming, mass cold outreach outside permitted features, or interfering with security.
     

  1. Our rights to moderate, suspend and remove content
     

  • We may edit, refuse, or remove any content, add warnings, hold or withdraw badges, and restrict features where we reasonably believe there is a breach, risk of harm or legal exposure.
     

  • We may require re-verification at any time and may place holds pending review.
     

  1. Cancellation, termination and refunds
     

  • You can cancel auto-renewing paid plans at any time; cancellation takes effect at the end of the current billing period. Except where required by law, amounts already paid are non-refundable.
     

  • If we suspend or terminate your account for breach of these Terms or law, you will not receive any refund or credit for the remaining term.
     

  • We may terminate or materially limit the service or any account on reasonable notice for business or legal reasons. If we do so without cause, we may provide a pro-rata refund for the remaining prepaid period at our discretion.
     

  1. Fees, billing and chargebacks
     

  • Fees are exclusive of applicable taxes and must be paid when due.
     

  • Only raise chargebacks for genuine billing errors. Unfounded chargebacks may lead to suspension and debt recovery.
     

  1. Intellectual property
     

  • SubTrada owns the platform and brand. You retain ownership of your content and grant the licence in section 4.
     

  • You warrant you have all rights needed for your uploads and to display third-party marks or images. You must remove content if your rights change.
     

  1. Data protection and privacy (UK GDPR and Data Protection Act 2018)
     

  • Controller role. SubTrada Ltd is the controller for personal data processed via the platform. Our Privacy Notice forms part of these Terms.
     

  • What we process. Account and identity data, business profile data, uploaded content and documents (including certificates and RIDDOR stats), verification results from third-party providers, usage and device data, and billing data processed by our payment processor.
     

  • Lawful bases. Performance of contract, legitimate interests (operating a public B2B directory, safety, fraud prevention, analytics, marketing to business contacts), legal obligations, and consent where required by law.
     

  • Your responsibilities. Upload only relevant business information. If you upload personal data about staff, referees or reviewers, you must have a lawful basis, provide required notices, and keep details accurate and up to date. Do not upload special category data or criminal records data unless we explicitly ask and provide a lawful basis.
     

  • Sharing and transfers. We share data with service providers under appropriate safeguards. Data may be transferred outside the UK/EEA using approved transfer mechanisms.
     

  • Retention. Public profile content is retained while your profile is active and for a reasonable period after closure for audit, fraud prevention and legal purposes. Legal, billing and audit records are retained as required by law.
     

  • Your rights. You may have rights to access, rectify, erase, restrict, port, or object, and to object to direct marketing. Contact us to exercise rights or complain to the UK ICO. We will verify identity and respond within statutory timeframes.
     

  • Security. We implement appropriate technical and organisational measures. No system is 100% secure.
     

  • Marketing. We may send B2B marketing and service communications. You can opt out of marketing at any time.
     

  • Cookies. We use cookies and similar technologies for functionality, security and analytics. See our Cookies Notice for choices.
     

  1. Public display of uploaded personal information
     

  • By accepting these Terms, you acknowledge and agree that information you upload for your profile, including any personal data contained in that information, is intended for public display on a B2B platform. You confirm you have the authority and lawful basis to make that information public. If you do not have that authority, do not upload it.
     

  1. Confidential information
     

  • Do not upload confidential information unless you have authority to publish it publicly. If you share non-public information with us for verification, mark it clearly as confidential. We will use confidential information only for verification and compliance, and not display it publicly unless you instruct otherwise or we are legally required to.
     

  1. Notices of infringement, defamation or privacy concerns
     

  • If you believe content is unlawful or infringes rights, notify us with sufficient detail to identify the content and basis of the complaint. We may remove or restrict access pending review.
     

  1. Service changes and availability
     

  • We may change, suspend or discontinue features. We may set eligibility thresholds, quotas and rate limits. We aim to give reasonable notice for changes that materially impact paid users.
     

  1. Disclaimers
     

  • The service and all data (including third-party scores, badges and verification outputs) are provided “as is” and “as available”.
     

  • We do not warrant uninterrupted or error-free service, or the accuracy of any third-party data.
     

  1. Limitation of liability
     

  • We are not responsible for user actions, user content, or contracts between users.
     

  • To the maximum extent permitted by law, we will not be liable for indirect or consequential loss, or loss of profit, business, goodwill or anticipated savings.
     

  • Our aggregate liability in any 12-month period is capped at the greater of £100 or the fees you paid for the service giving rise to the claim in that period.
     

  1. Indemnity
     

  • You will indemnify SubTrada from losses, claims and costs arising from your content, your use of the service, your breach of these Terms, or your violation of law or third-party rights.
     

  1. Governing law and jurisdiction
     

  • England and Wales law governs these Terms. The courts of England and Wales have exclusive jurisdiction, except we may seek injunctive relief in any jurisdiction.
     

  1. Updates to these Terms
     

  • We may update these Terms. Continued use after the effective date constitutes acceptance. Material changes will be notified in-app or by email where practicable.
     

  1. Contact
     

  1. Order of precedence
     

  • If there is a conflict between these Terms and any order form or policy, the following order applies: order form, these Terms, Privacy Notice, Acceptable Use, Verification & Content Authenticity, Cookies Notice.

bottom of page