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Privacy Policy

A legal disclaimer

Privacy Policy

Effective Date: 26/08/2025
Last Updated: 26/08/2025

SubTrada (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, platform, and related services (together, the “Services”).

By using SubTrada, you agree to the practices described in this policy.

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1. Who We Are

SubTrada is a business-to-business platform that connects contractors, subcontractors, and developers in the construction industry.

  • Data Controller: SubTrada Ltd

  • Contact Email: [Insert Privacy/Support Email]

  • Address: Subtrada Ltd, 3rd Floor, 86 - 90 Paul Street, EC2A 4NE

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2. What Information We Collect

We collect the following types of information:

a) Information You Provide to Us

  • Account registration details (name, email, phone number, company name, role, password).

  • Company details (address, turnover, accreditations, project history, staff numbers).

  • Billing/payment details when subscribing to paid plans.

  • Any content you upload (documents, project information, scopes of work, tenders, etc.).

b) Information We Collect Automatically

  • Log data (IP address, device information, browser type, operating system).

  • Usage data (pages visited, time on site, features used).

  • Cookies and tracking technologies (see Section 9).

c) Information From Third Parties

  • Verification data (credit checks, insurance details, accreditation checks).

  • Public information (e.g., Companies House, LinkedIn).

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3. How We Use Your Information

We use your personal data for:

  • Providing and improving our Services.

  • Creating and managing your account.

  • Verifying company credentials, insurance, and accreditations.

  • Facilitating communication between contractors, subcontractors, and clients.

  • Processing payments and subscriptions.

  • Sending service updates, marketing (if you’ve consented), and important notices.

  • Analysing usage trends to improve the platform.

  • Complying with legal obligations.

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4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to provide the Services you signed up for.

  • Legitimate interests – to operate, secure, and improve our platform.

  • Consent – for marketing communications and cookies.

  • Legal obligation – to comply with applicable laws.

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5. How We Share Your Information

We may share your information with:

  • Other users of the platform (clients, subcontractors, contractors) as necessary for project matching and tendering.

  • Third-party service providers (e.g., payment processors, hosting providers, analytics tools).

  • Professional advisers (lawyers, accountants, auditors).

  • Regulators, authorities, or law enforcement when required by law.

  • Business partners in the event of a merger, sale, or acquisition.

We do not sell your personal data.

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6. Data Retention

We keep your personal data only as long as necessary:

  • For active accounts, until you request deletion.

  • For legal/financial records, for up to 7 years.

  • For inactive accounts, we may delete or anonymise your data after 24 months of inactivity.

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7. Your Rights (under UK GDPR & EU GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing in certain circumstances.

  • Request data portability.

  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at hello@subtrada.com

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8. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and restricted access. However, no online system is 100% secure.

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9. Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged in.

  • Analyse platform usage.

  • Personalise your experience.

  • Deliver relevant marketing.

You can manage cookies through your browser settings.

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10. International Transfers

If we transfer your data outside the UK/EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

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11. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

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12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last Updated” date shown at the top.

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13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, contact us at:
Email: hello@subtrada.com
Address: 86 - 90 Paul Street, London EC2A 4NE

If you are not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority.

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